{"id":3,"date":"2026-04-22T13:53:07","date_gmt":"2026-04-22T13:53:07","guid":{"rendered":"https:\/\/vetty.ro\/?page_id=3"},"modified":"2026-04-27T15:15:59","modified_gmt":"2026-04-27T15:15:59","slug":"termeni-si-conditii","status":"publish","type":"page","link":"https:\/\/vetty.ro\/?page_id=3","title":{"rendered":"Termeni \u0219i condi\u021bii"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3\" class=\"elementor elementor-3\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-40e7af0f e-con-full e-flex e-con e-parent\" data-id=\"40e7af0f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d9eb8f5 elementor-widget elementor-widget-text-editor\" data-id=\"5d9eb8f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2 data-section-id=\"e81sl7\" data-start=\"209\" data-end=\"259\">\u00a0<\/h2><h2 data-section-id=\"15arh4t\" data-start=\"6471\" data-end=\"6538\">Termeni \u0219i Condi\u021bii \u2013 vetty.ro\u00a0<\/h2><h3 data-section-id=\"1le6tac\" data-start=\"6540\" data-end=\"6557\">1. Despre noi<\/h3><p data-start=\"6558\" data-end=\"6582\">vetty.ro este operat de:<\/p><p data-start=\"6584\" data-end=\"6756\"><strong data-start=\"6584\" data-end=\"6607\">ANIMA VET ASIST SRL<\/strong>, CUI 45718362, J2022000703224<br data-start=\"6637\" data-end=\"6640\" \/>Sediu: Str. V\u0103zduh nr. 60, Sat Tome\u0219ti, Jud. Ia\u0219i, 707515<br data-start=\"6697\" data-end=\"6700\" \/>Email: <strong data-start=\"6707\" data-end=\"6725\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"6709\" data-end=\"6723\">salut@vetty.ro<\/a><\/strong> | Telefon: <strong data-start=\"6737\" data-end=\"6756\">+40 728 111 118<\/strong><\/p><h3 data-section-id=\"1043thk\" data-start=\"6758\" data-end=\"6774\">2. Defini\u021bii<\/h3><ul data-start=\"6775\" data-end=\"6978\"><li data-section-id=\"112g3cw\" data-start=\"6775\" data-end=\"6797\"><strong data-start=\"6777\" data-end=\"6785\">Site<\/strong>: vetty.ro<\/li><li data-section-id=\"hfxydc\" data-start=\"6798\" data-end=\"6862\"><strong data-start=\"6800\" data-end=\"6821\">Client\/Utilizator<\/strong>: orice persoan\u0103 care folose\u0219te site-ul<\/li><li data-section-id=\"1c2h4ol\" data-start=\"6863\" data-end=\"6978\"><strong data-start=\"6865\" data-end=\"6877\">Servicii<\/strong>: servicii veterinare (program\u0103ri) + v\u00e2nzare produse farmacie veterinar\u0103 (online\/rezervare, dup\u0103 caz)<\/li><\/ul><h3 data-section-id=\"1ndj8r5\" data-start=\"6980\" data-end=\"7008\">3. Acceptarea termenilor<\/h3><p data-start=\"7009\" data-end=\"7141\">Prin utilizarea site-ului, plasarea unei comenzi sau efectuarea unei program\u0103ri, confirma\u021bi c\u0103 a\u021bi citit \u0219i acceptat ace\u0219ti termeni.<\/p><h3 data-section-id=\"fatg47\" data-start=\"7143\" data-end=\"7181\">4. Program\u0103ri (clinic\u0103 veterinar\u0103)<\/h3><p data-start=\"7182\" data-end=\"7562\">4.1. Program\u0103rile pot fi realizate online\/telefonic.<br data-start=\"7234\" data-end=\"7237\" \/>4.2. Confirmarea program\u0103rii poate fi transmis\u0103 prin telefon\/SMS\/email.<br data-start=\"7308\" data-end=\"7311\" \/>4.3. Ne rezerv\u0103m dreptul de a reprograma\/anula o programare din motive obiective (ex. urgen\u021be medicale), cu informarea clientului \u00een timp util, pe c\u00e2t posibil.<br data-start=\"7470\" data-end=\"7473\" \/>4.4. Clientul are obliga\u021bia de a furniza informa\u021bii reale \u0219i relevante pentru programare.<\/p><h3 data-section-id=\"9n7j05\" data-start=\"7564\" data-end=\"7607\">5. Farmacie veterinar\u0103 \/ comenzi online<\/h3><p data-start=\"7608\" data-end=\"7987\">5.1. Produsele afi\u0219ate pe site sunt prezentate cu titlu informativ\/comercial.<br data-start=\"7685\" data-end=\"7688\" \/>5.2. Pre\u021burile sunt cele afi\u0219ate la momentul comenzii \u0219i pot fi modificate f\u0103r\u0103 notificare prealabil\u0103 (nu afecteaz\u0103 comenzile deja confirmate).<br data-start=\"7831\" data-end=\"7834\" \/>5.3. Disponibilitatea produselor poate varia; \u00een caz de indisponibilitate dup\u0103 plasarea comenzii, v\u0103 vom contacta pentru solu\u021bionare (\u00eenlocuire\/anulare).<\/p><h3 data-section-id=\"a6i8nd\" data-start=\"7989\" data-end=\"8003\">6. Livrare<\/h3><p data-start=\"8004\" data-end=\"8318\">6.1. Livrarea se realizeaz\u0103 prin curier\/alte metode afi\u0219ate \u00een procesul de comand\u0103.<br data-start=\"8087\" data-end=\"8090\" \/>6.2. Termenele de livrare sunt estimative \u0219i pot varia din cauze externe (curier, condi\u021bii meteo etc.).<br data-start=\"8193\" data-end=\"8196\" \/>6.3. Clientul trebuie s\u0103 furnizeze o adres\u0103 corect\u0103; \u00eent\u00e2rzierile cauzate de date gre\u0219ite pot atrage costuri suplimentare.<\/p><h3 data-section-id=\"m72l6a\" data-start=\"8320\" data-end=\"8332\">7. Pl\u0103\u021bi<\/h3><p data-start=\"8333\" data-end=\"8513\">Metodele de plat\u0103 disponibile sunt cele afi\u0219ate \u00een checkout. Dac\u0103 se accept\u0103 plata online, tranzac\u021bia este procesat\u0103 de furnizorul de pl\u0103\u021bi; datele cardului nu sunt stocate de noi.<\/p><h3 data-section-id=\"16d7gnh\" data-start=\"8515\" data-end=\"8571\">8. Dreptul de retragere \/ retururi (reguli generale)<\/h3><p data-start=\"8572\" data-end=\"9357\">8.1. Pentru produsele achizi\u021bionate la distan\u021b\u0103, consumatorii beneficiaz\u0103, \u00een principiu, de dreptul de retragere \u00een termenul legal aplicabil, <strong data-start=\"8714\" data-end=\"8749\">cu excep\u021biile prev\u0103zute de lege<\/strong> (ex. produse sigilate care nu pot fi returnate din motive de protec\u021bie a s\u0103n\u0103t\u0103\u021bii\/igien\u0103 dac\u0103 au fost desigilate, produse care se deterioreaz\u0103 rapid etc.).<br data-start=\"8906\" data-end=\"8909\" \/>8.2. <strong data-start=\"8914\" data-end=\"9049\">Produsele veterinare (\u00een special cele cu regim special, sigilate, consumabile, produse ce necesit\u0103 condi\u021bii de temperatur\u0103\/stocare)<\/strong> pot intra \u00een categoria excep\u021biilor la retur dac\u0103 au fost desigilate sau nu mai pot fi repuse \u00een v\u00e2nzare \u00een condi\u021bii de siguran\u021b\u0103.<br data-start=\"9179\" data-end=\"9182\" \/>8.3. Dac\u0103 produsul este livrat gre\u0219it, este defect sau deteriorat la livrare, v\u0103 rug\u0103m s\u0103 ne contacta\u021bi imediat la <strong data-start=\"9297\" data-end=\"9315\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"9299\" data-end=\"9313\">salut@vetty.ro<\/a><\/strong> \/ <strong data-start=\"9318\" data-end=\"9337\">+40 728 111 118<\/strong> pentru solu\u021bionare.<\/p><blockquote data-start=\"9359\" data-end=\"9515\"><p data-start=\"9361\" data-end=\"9515\">Recomandare practic\u0103 (bun\u0103 \u0219i pentru conformitate): pe site e ideal s\u0103 ave\u021bi o pagin\u0103 separat\u0103 \u201eLivrare &amp; Retur\u201d cu pa\u0219i clari, ca s\u0103 nu fie interpret\u0103ri.<\/p><\/blockquote><h3 data-section-id=\"ivp6t1\" data-start=\"9517\" data-end=\"9571\">9. Reclama\u021bii. ANPC. SAL (solu\u021bionare alternativ\u0103)<\/h3><p data-start=\"9572\" data-end=\"10137\">9.1. Orice reclama\u021bie se poate trimite c\u0103tre noi la <strong data-start=\"9624\" data-end=\"9642\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"9626\" data-end=\"9640\">salut@vetty.ro<\/a><\/strong> sau telefonic la <strong data-start=\"9660\" data-end=\"9679\">+40 728 111 118<\/strong>.<br data-start=\"9680\" data-end=\"9683\" \/>9.2. Dac\u0103 nu se ajunge la o solu\u021bie amiabil\u0103, consumatorii pot apela la <strong data-start=\"9755\" data-end=\"9763\">ANPC<\/strong> (Autoritatea Na\u021bional\u0103 pentru Protec\u021bia Consumatorilor) \u0219i la mecanismele de solu\u021bionare alternativ\u0103 a litigiilor (SAL). Portalul ANPC pentru depunere cereri \u0219i informa\u021bii oficiale sunt disponibile pe platformele institu\u021biei. <br data-start=\"10027\" data-end=\"10030\" \/>9.3. Pentru SAL, consumatorii pot folosi platforma dedicat\u0103 a ANPC.<\/p><p data-start=\"10139\" data-end=\"10360\"><strong data-start=\"10139\" data-end=\"10174\">Pentru Ia\u0219i (CJPC Ia\u0219i \u2013 ANPC):<\/strong> adresa \u0219i contactele oficiale sunt publicate de ANPC. <br data-start=\"10266\" data-end=\"10269\" \/>(\u00ee\u021bi recomand s\u0103 la\u0219i trimiterea prin link\/citare, fiindc\u0103 ANPC poate actualiza contactele)<\/p><h3 data-section-id=\"815pb1\" data-start=\"10362\" data-end=\"10394\">10. Proprietate intelectual\u0103<\/h3><p data-start=\"10395\" data-end=\"10556\">Con\u021binutul vetty.ro (texte, imagini, logo, elemente grafice) este protejat de drepturi de autor \u0219i nu poate fi copiat\/folosit f\u0103r\u0103 acordul scris al operatorului.<\/p><h3 data-section-id=\"1p5tlww\" data-start=\"10558\" data-end=\"10587\">11. Limitarea r\u0103spunderii<\/h3><p data-start=\"10588\" data-end=\"10805\">11.1. Informa\u021biile de pe site au caracter informativ \u0219i nu \u00eenlocuiesc consulta\u021bia veterinar\u0103.<br data-start=\"10681\" data-end=\"10684\" \/>11.2. Nu r\u0103spundem pentru \u00eent\u00e2rzieri\/defec\u021biuni cauzate de ter\u021bi (ex. curieri, procesatori de pl\u0103\u021bi), \u00een limitele legale.<\/p><h3 data-section-id=\"vx7t0w\" data-start=\"10807\" data-end=\"10827\">12. For\u021b\u0103 major\u0103<\/h3><p data-start=\"10828\" data-end=\"10930\">Nu r\u0103spundem pentru neexecutarea obliga\u021biilor dac\u0103 aceasta este cauzat\u0103 de evenimente de for\u021b\u0103 major\u0103.<\/p><h3 data-section-id=\"1jhndd8\" data-start=\"10932\" data-end=\"10971\">13. Legea aplicabil\u0103 \u0219i jurisdic\u021bie<\/h3><p data-start=\"10972\" data-end=\"11112\">Ace\u0219ti termeni sunt guverna\u021bi de legea rom\u00e2n\u0103. Litigiile se solu\u021bioneaz\u0103, pe c\u00e2t posibil, amiabil; \u00een caz contrar, de instan\u021bele competente.<\/p><h3 data-section-id=\"4swn06\" data-start=\"11114\" data-end=\"11132\">14. Modific\u0103ri<\/h3><p data-start=\"11133\" data-end=\"11232\">Ne rezerv\u0103m dreptul de a modifica ace\u0219ti termeni. Versiunea actual\u0103 este cea publicat\u0103 pe vetty.ro.<\/p><hr data-start=\"11234\" data-end=\"11237\" \/><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u00a0 Termeni \u0219i Condi\u021bii \u2013 vetty.ro\u00a0 1. Despre noi vetty.ro este operat de: ANIMA VET ASIST SRL, CUI 45718362, J2022000703224Sediu: Str. V\u0103zduh nr. 60, Sat Tome\u0219ti, Jud. Ia\u0219i, 707515Email: salut@vetty.ro | Telefon: +40 728 111 118 2. Defini\u021bii Site: vetty.ro Client\/Utilizator: orice persoan\u0103 care folose\u0219te site-ul Servicii: servicii veterinare (program\u0103ri) + v\u00e2nzare produse farmacie veterinar\u0103 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/vetty.ro\/index.php?rest_route=\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vetty.ro\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vetty.ro\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vetty.ro\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vetty.ro\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3"}],"version-history":[{"count":11,"href":"https:\/\/vetty.ro\/index.php?rest_route=\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":288,"href":"https:\/\/vetty.ro\/index.php?rest_route=\/wp\/v2\/pages\/3\/revisions\/288"}],"wp:attachment":[{"href":"https:\/\/vetty.ro\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}